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Frequently
Asked
Questions
Q: Can I schedule an appointment for the same day?


A: For ill visits (acute visits), it is generally possible to get an appointment for the same day. It is generally necessary to schedule routine physicals in advance.


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Q: How can I schedule an appointment?


A: You may call the office number and speak to one of our scheduling staff. For your convenience we also have voice mail and our contact form on which you may leave requests for appointments for those that are being scheduled in advance (e.g., well exams).


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Q: What will I need for my first appointment?


A: Please see the Forms section of our Forms & Resources page. Here you will find all the necessary paperwork to bring to your first visit.


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Q: What if my child is sick and the office is closed?


A: We have an after hours nursing service available when our office is closed to assist with medical concerns, the number for which is available on our voice message. For more serious concerns when you need to see a physician after hours, there are several good community options: Medical City Children's Hospital Urgent Care, Pediatric After Hours, and Children’s Medical Center Plano. They each provide pediatricians for your child's care and communicate with our office that your child was seen.


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Q: My child has been seen for several sick visits this year. Do I still need to schedule a check up (health maintenance exam)?


A: Yes! While the care provided at acute visits is very important and necessary, they tend to be problem focused. A well exam allows for a more comprehensive "full body" assessment. These appointments include growth parameters, assessment of nutrition and development, vision and hearing screening as appropriate, as well as providing opportunity for discussion of chronic conditions and parenting concerns.


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Q: How do I let the doctor know when I have a new baby?


A: Our physicians see newborns at Texas Health Resources Presbyterian Plano. If you deliver here you need only let the staff know the name of your pediatrician, and they will contact our office. If you deliver at another hospital or facility, you will call to schedule an appointment within a couple of days after discharge home, at which time you can share the story and information of your child's birth! It is also helpful to share our contact information with your "covering" pediatrician or caregiver, so that records can be faxed to our office as appropriate.


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Q: Will the doctors call in medications without seeing my child during the day or after hours?


A: In general it is in the best interest of your child that he or she be examined to determine the best medication if needed. For this reason it is unlikely that most medications (such as antibiotics or steroids) will be called in without being seen in our office first.


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Q: How do I refill my child's medications?


A: Please have your pharmacy send a refill request for medication refills. ADHD medication refills should be requested directly from the office via phone call or email.


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Q: What are your feelings about immunizations?


A: We strongly believe in the safety and effectiveness of childhood immunizations. This has been one of the most important means of reducing serious disease in children and reducing the complications of those diseases, including blood infections, meningitis, brain injury, and death. For more information regarding immunizations, please see the Resource Links section of our Forms & Resources page.


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Q: What if I do not want my child to receive immunizations?


A: Our beliefs and recommendations on this topic are very strong. It is our hope that with education regarding vaccine safety and effectiveness, and through providing quality vaccines and excellent nursing staff, together we will agree to provide your child the best care and protection possible. If you are strongly opposed to immunizations, our practice may not be the best fit for you. However, we welcome all questions on this topic. Should you decide that your views regarding vaccination do not reconcile with ours, despite our efforts to educate, we may ask that you find another physician with whom you share your views. We do not keep a list of such physicians, nor would we recommend any.


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Q: My child has had a fever. When can he or she return to daycare or school?


A: When your child has been fever free for 24 hours or more without needing acetaminophen (Tylenol) or ibuprofen (Motrin), it is fine to return to school or daycare. Although each school/daycare has their own policy, typically fever for educational institutions is considered 100.5 or greater.


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Q: What is your practice philosophy?


A: This is a great question, and if you ask a million pediatricians, you will get a million different answers that are all typically variations on the same theme: to partner with parents to provide the absolute best care for your child. Each practice is different, and we pride ourselves on being a practice of four board-certified pediatricians who love what we do, and love working with each other to provide excellent care for our families. Additionally, we each are different in how we practice medicine, though our similarities outweigh our differences, so you can be sure you're getting consistent care between us. We are intent on staying a relatively small practice made up only of pediatricians; we do not employ nurse practitioners. And each of our nurses specializes in pediatrics, utilizing their excellent skill set in patient care and phone triage.

Really, the best way to answer this question is to meet us! Call our office to schedule a visit and see what makes us different. As always, we're always available to answer any questions you may have - never hesitate to ask!


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